Friday, 8 May 2009

Come on Retailers!!

Let's not over-complicate this.

There's a recession on. Retailers are fighting to keep us spending.

Upstairs at Marks and Spencer, Long Acre, in London WC2 this morning. A growing queue of customers at the tills. 2 cashiers serving. At least 4 more shop assistants visible sorting out stock, not serving.

People in the queue tutting and getting impatient waiting. I talk to the woman in front of me and we suggest it might be helpful to have more staff serving to meet demand. We ask if there are more cashiers available, and then some appear.

Come on retailers!! This isn't complicated. Look after the customer. You shouldn't have to wait for us to tell you to swap personnel from stock sorting to serving....

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